Privacy Policy

1. Data controller

Alquiler de Vehículos Medellín is the controller responsible for processing the personal data we collect through this website (alquilerdevehiculosmedellin.com) and the associated channels (WhatsApp, phone and email).

2. Data we collect

We collect the data you voluntarily provide when you contact us or complete our booking form: first name, last name, phone, email and nationality. We also record the URL from which you reached us and, when applicable, the vehicle of interest, in order to provide better service.

3. Purpose of processing

We use your data to:

• Process your car rental inquiry in Medellín.
• Reply to your questions over WhatsApp, phone or email.
• Send you information about our services when relevant to your inquiry.
• Keep a history of interactions to improve the quality of our service.

4. Data retention

We keep your data for the time needed to fulfill the purposes described above and to comply with applicable legal obligations under Colombian Law 1581 of 2012 (Habeas Data) and its implementing regulations.

5. Your rights

You may exercise the following rights at any time:

• Access, update and correct your personal data.
• Request proof of the consent you provided.
• Withdraw consent and request deletion of your data.
• Access your personal data free of charge.

To exercise these rights, message us on WhatsApp at +57 319 257 2939 or use our contact page.

6. Security

Your data is stored on encrypted Cloudflare infrastructure and only authorized personnel can access it. We do not sell or share your data with third parties beyond what is strictly necessary to provide the service.

7. Cookies and analytics

We use cookies and analytics tools (such as Google Analytics) to understand how the site is used and improve the experience. You can configure your browser to reject cookies, though some site features may be affected.

8. Contact

If you have questions about this policy or how your data is handled, reach us through our contact page or over WhatsApp.